How to Deal With Customer Complaints?

In order to address customer complaints in an effective way, you need to discover what your customer is exactly unhappy about and for what reason? Was the product or service not up to the mark? Was he over promised and undersold? Was it a particular employee or service provider...

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Reviews Are an Integral Part of Customer Service

When you launch a new product in the market, you would like to know how your product is performing in the market. Do the consumers like your product? Are they happy with the quality? Are they pleased with the after-sales service? And so on. There are multiple ways in which...

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Consumer Reviews Can Make or Break Your Business

Consumer reviews are probably one of the most important factors for a business. They not only help to impress new potential customers to consider using the product or service, they can also be used as a barometer to gauge the response of a customer to your product. Let us say,...

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The Big Business of Paid Reviews

If you have been on the lookout for a small side hustle that can earn you extra cash, then you must definitely have come across posts on various job exchange sites that ask you to review a product in exchange for a fee. All you have to do is write a positive review of the...

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How to Collect and Analyze Customer Feedback

For any business to succeed, the most important thing is to make sure that the customer is satisfied. If the customer is not happy with the company, then it goes without saying that it cannot thrive. On account of this, it is very important that customer feedback is collected...

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Consumer Feedback Can Be an Important Source of Information

The opinion that a consumer forms about services provided by a company or a product manufactured by a company, can make or break the reputation of the company. It is very rightly said, therefore that consumer is king. In such a scenario, the consumer feedback is very important...

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When Consumer Complaints Are Result of a Misunderstanding

Most of the times, immigration and overseas education consultancies establish themselves with a view to provide a solution to the client in his quest for finding the means to settle or study abroad. Whenever a student, who is guided by the team of consultants at an overseas...

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How to Respond Positively To Angry Consumer Complaints on the Phone

As a business, you may have received phone calls from customers who have called to complain about some bug in the service. Sometimes the customer complaint comes from a very angry customer and having an ineffective or aggressive customer service executive at the other end...

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The Bane of Fake Complaints – How to Safeguard Your Business

The most harrowing experience for anyone selling a product or a service is getting a complaint from a consumer. After all your prototype testing and beta testing, having your product throw an error at the hands of a consumer is indeed a significant point for introspection....

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How to Differentiate Between Genuine and Fake Reviews

In this age of the internet, we can find a lot of information about almost any product or service on the web. This helps us tremendously to decide before hand whether or not we would like to purchase the product. Apart from the details, pricing, and features of the product,...

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Best Tips for Collecting and Utilizing Consumer Feedback

Customer feedback is extremely useful for companies and brands. It helps to improve the understanding of customers, thereby enabling you to improve your product or service. Though a number of companies like Global Tree, feedback is an essential part of the decision making...

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How to Register a Consumer Complaint Online

Sometimes when you are not perfectly happy with a product or a service, then you would want to provide a feedback or lodge a consumer complaint. The most important thing to do for getting your feedback noticed. Many people choose to lodge their complaint online, while many...

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5 Reasons Why Writing a Testimonial Is Important

Whenever we find that we are not happy with a particular service, we almost immediately jump onto social media to share our discontent. We post scathing reviews on the company’s Facebook page, we tweet our dissatisfaction and tag the company CEO on twitter and make sure everyone...

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How to Write the Perfect Consumer Complaint

This is a situation most of us have faced at some point or other in our life. We buy a product or sign up for a service after seeing it highly recommended by others. However, once we receive it, we are not happy and want to lodge a complaint. The first thing your...

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