Consumer reviews are probably one
of the most important factors for a business. They not only help to impress new
potential customers to consider using the product or service, they can also be
used as a barometer to gauge the response of a customer to your product. Let us
say, you have launched a new product in the market or are starting a new
service for customers. How would you know the opinion of your customer with
regards to the product? The best way of course is through customer reviews. At
this juncture it is important to emphasize that the reviews collected from the
customers are genuine. For companies like GLOBAL TREE REVIEWS are the best
ways to ascertain the success of a service. If most of the reviews are
negative, then it is definitely time for introspection and changes in the way
things are performed
5 Ways to Encourage Happier Customers to Leave Reviews
Many a time, customers who are
happy with the service do not bother to write a review. The customer may spread
his positive opinion about the product through word of mouth, but will not
often sit down to post a review online. On the other hand, a customer who has
had a negative experience will mostly always post a review or complaint online.
In this way, the odds are often stacked against the company. So how do we solve
this problem? The only course is to encourage happy customers to post their
reviews online. At Global Tree, reviews are solicited from customers through
various mean. We share five such tips below
1. Send an email thanking the customer for their business and
asking the customer to post his opinion online. It would be useful if you could
provide a direct link for the customer to post his review. The important aspect
is to make it as easy as possible
2. Make a phone call to the customer. You should make sure that
this is not a busy time for your customer and then ask him politely to post a
review
3. Use social media channels such as Facebook and Instagram to ask
your regular customers to post their reviews
4. Have a dedicated link in your company website for reviews and
keep a pop-up asking customers to post their reviews
5. You can also run incentive programs or viral challenges to
encourage your customers to post reviews
CUSTOMER
REVIEWS are a vital part of a company’s growth and should be taken
seriously if the business is to thrive.
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