This is a situation most of us
have faced at some point or other in our life. We buy a product or sign up for
a service after seeing it highly recommended by others. However, once we
receive it, we are not happy and want to lodge a complaint.
The first thing your instinct
tells you is to get online and write the strongest feedback you can think of on
the company’s social media site and website. But before you get on your
computer and start launching your diatribe, its best to think and reflect. Is
the purpose of your exercise to rant about the company or find a solution to
the problem? If it’s the former then by all means go ahead, but if it is the
former, then take the time to write an effective consumer complaint that can
help you achieve your mission
Writing an effective consumer complaint
At immigration companies like GLOBAL TREE CONSUMER
COMPLAINTS are taken very seriously. Every complaint is given its due
weightage and addressed, but not all complaints are created equal. Some are
given immediate process. So how do you ensure that your complaint gets the
notice it deserves. Here are a few tips
1. Avoid generalizations and
rants – Do not use expressions such as ‘worst consultancy experience ever’ or
‘highly incompetent staff’
2. Be as specific as possible.
State the date and time of visit, the consultant name and the exact nature of
the problem – instead of saying – ‘Consultant was extremely rude’ try
‘Consultant refused to give more information about xyz’
3. Try approaching the consultant
for solving the problem, maybe together you could find an amicable solution –
At Global Tree, consumer complaints are often solved by a discussion between
all parties.
4. If the consultant is not
responding as per your expectations, you can send a formal email to the company
stating the reason and nature of your complaint. Most companies will make sure
to address your complaint and make you have a better experience than before.
For more information kindly check
out @ Global Tree Reviews
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